Introduction
By submitting personal information to us, you accept the terms of this policy and consent to information being used as outlined. You agree that we may disclose information to related entities and affiliated organisations for service and promotional communications, where consistent with the purpose of collection.
Information we collect
We collect personal information needed to provide and tailor our services. This includes:
- Contact details: name, address, phone, email.
- Payment information: credit or debit card details and expiry.
- Information collected through applications, agreements, phone calls, correspondence, website visits, and visits to our gardens.
From our website, we may also collect:
- IP addresses and domain names.
- Cookies for identification and personalised pages.
- Visit details: access dates and times, referral sources, pages visited.
- Subscriber registration details where you sign up.
- User feedback and suggestions you submit to us.
- Camera footage from our venues or chapels in the course of providing services.
You may interact with us anonymously or by pseudonym where practicable. Withholding certain information may prevent us from providing parts of our service.
How we use information
We collect and use personal information to:
- Provide the products or services you request.
- Send newsletters and other communications you have agreed to receive.
- Offer information about related services and products.
- Invite participation in promotions and initiatives.
- Support internal business operations and meet legal obligations.
- Analyse our services and customer needs to improve them.
- Personalise the information we present to you.
You may opt out of communications during application, by using the unsubscribe link in our emails, or by contacting our Privacy Officer.
Third-party providers. We engage agents, suppliers, and contractors for services such as memorialisation, transfers, and bereavement registers. These parties receive personal information only to perform agreed tasks and are bound by confidentiality and non-disclosure obligations.
Security
We take reasonable steps to protect personal information from unauthorised access, use, modification, or disclosure:
- Only authorised personnel handle information under confidentiality obligations.
- Electronic systems use firewalls, user identifiers, passwords, and access codes.
- Document storage policies protect physical records.
- Confidential discussions take place in secure environments.
- Identification verification controls access to information.
- Building and infrastructure access is controlled.
External website links
We are not responsible for the privacy practices or content of websites linked from our site. Please review their privacy policies independently.
Access and correction
We aim to keep personal information accurate, complete, and current. The accuracy of records partly depends on the information you provide.
You may request, in writing, details of the personal information we hold about you, or ask us to correct or update it, by contacting our Privacy Officer. We aim to respond within reasonable timeframes and may charge a reasonable fee. Legal exceptions allow refusal of access or correction in some cases, with a written explanation provided where applicable.
Complaints
Privacy complaints about our collection, use, or disclosure of personal information should be directed to the Privacy Officer. We acknowledge complaints within 10 business days and aim to investigate and respond within reasonable timeframes.
If concerns persist, you may escalate to the Office of the Australian Information Commissioner.
Policy changes
We may modify this policy from time to time. The current version is published at morningtongreen.com.au/privacy.
Contact
- Mailing address
- Level 4, 349 Collins Street, Melbourne VIC 3000
- Gardens
- 125 Tyabb-Tooradin Rd, Somerville VIC 3912
- contact@livinglegacyforest.com
- Phone
- 03 7019 6142